WITHDRAW Policy
RIGHT OF WITHDRAWAL
In accordance with Emergency Ordinance 34/2014, you have the right to withdraw from this contract, without specifying the reasons, within 14 calendar days. The withdrawal period expires after 14 days starting:
-from the day the contract is concluded (in the case of a service contract or a contract for the supply of water, natural gas, electricity, when they do not provide for the sale in a limited volume or set quantity, of thermal energy or contents digital that are not delivered on a physical medium)
or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the products (in the case of a sales contract)
or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last product (in the case of a contract regarding multiple goods ordered by the consumer through a single order and delivered separately)
or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the last lot or the last part (in the case of a contract regarding the delivery of a product consisting of several lots or parts)
or
- from the day on which you or a third party, other than the carrier, indicated by you, take physical possession of the first product (in the case of a contract for the periodic delivery of products for a specified period of time)
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post or e-mail.
For this purpose, you can use the contact form; however, its use is not mandatory. You can also send electronically by email. If you use this option, we will send you confirmation of receipt of the withdrawal request without delay, on a durable medium, for example by e-mail.
In order to comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw, we will refund any amount we have received from you, including delivery costs, except for additional costs determined by the fact that you have chosen a different delivery method than the cheapest standard delivery type offered by us, without unjustified delays and, in any case, no later than 14 calendar days from the date on which we are informed about your decision to withdraw from this contract. We will make this refund using the same payment method as the one used for the initial transaction, unless you have expressed your express agreement for another method of reimbursement; in any case, you will not be charged commissions as a result of such reimbursement.
We can postpone the refund until the date when we receive the products back or until the time when you have provided us with proof that you have sent back the products, the closest date being valid.
The Buyer is aware and accepts the fact that in case of damage to the returned products, the Seller will be entitled to compensation for the damages created, which will be offset by the amount to be returned to the Buyer.
However, the return of the product will not be accepted if it shows damage that is not related to the normal use of the product. Thus, products that have undergone unauthorized interventions, those that show signs of wear or excessive use, scratches, bumps or any other mechanical/thermal/electrical shocks will not be accepted for return.
The amount will be reimbursed by UP-Robotics within a maximum of 20 (twenty) calendar days from the date of notification by the consumer of his decision to withdraw.
The amount paid by the Buyer will be returned by bank transfer to the account indicated by him in the return form
The return of the products to the supplier implies the payment of the transport cost (by the customer).
If you have benefited from free shipping for your order / orders through the website and provided that the return is not due to causes attributable to Up-Robotics.com, the costs related to the transport of the order / will be deducted from the amount that will be refunded your orders to you (tour)
If you benefited from loyalty points following the order placed and if you decided to return the order, their value will be deducted from the amount that will be refunded.
Products that show signs of wear or consumption are not accepted for return.
Consumables whose packaging has been unsealed are not accepted for return.
The return of the products to the supplier implies the payment of the transport cost (by the customer).
If you have benefited from free shipping for your order / orders through the website and provided that the return is not due to causes attributable to Up-Robotics.com, the costs related to the transport of the order / will be deducted from the amount that will be refunded your orders to you (tour)
If you benefited from loyalty points following the order placed and if you decided to return the order, their value will be deducted from the amount that will be refunded.
Products that show signs of wear or consumption are not accepted for return.
Consumables whose packaging has been unsealed are not accepted for return.